(SAN FRANCISCO, CA) AKKO Unveils It’s AI-Powered Support Bot, AKKO TechPro™, To Redefine The Future of Technical Assistance.
AKKO, a trailblazer in innovative device insurance solutions, is proudly expanding their use of AI-powered solutions meant to enhance the customer experience. AKKO’s new tool, AKKO TechPro™, is a state-of-the-art AI tool dedicated to providing instant tech support and troubleshooting assistance for AKKO users.
This groundbreaking AI bot represents the culmination of AKKO’s extensive user interaction data, incorporating invaluable insights gathered from user interactions addressing malfunctions, glitches, and other common device issues. Fueled by the power of advanced language models such as OpenAI’s ChatGPT and Google’s Vertex, this AI support tool aggregates tech support resources and comprehensive guides from industry giants like Apple, Samsung, LG, Dell, and others, offering an unparalleled support experience.
Crafting a cutting-edge tool like AKKO TechPro™ demands more than mere broad inquiries to ChatGPT. It necessitates meticulous curation of content and inputs, coupled with the refinement of AI-generated responses to expertly guide users—a forte skillfully demonstrated by the esteemed AKKO team, renowned as the foremost industry provider for device insurance and warranties. Addressing the inherent challenge of limited accessible knowledge on troubleshooting and usage for new hardware brands, AKKO stands out by augmenting its bot with supplementary resources through collaborative ventures with their OEM partners like Fig, Koko, Light Phone, and several more coming soon. This proactive approach underscores AKKO’s commitment to delivering comprehensive and invaluable support in the ever-evolving landscape of technological devices.
AKKO has positioned itself as a crucial partner for emerging OEMs, empowering them to deliver unparalleled after-sale experiences. By extending robust support and seamlessly managing manufacturer and extended warranty programs, AKKO ensures that these OEMs can stand shoulder-to-shoulder with industry giants such as Apple and Samsung. Through branded “Care” type programs, AKKO enables new OEMs to offer diverse protection plans, ranging from flexible monthly and annual subscriptions to comprehensive one-time, multi-year extended warranties. These offerings safeguard devices from breakdowns, damages, and the ever-present risks of theft and loss.
In addition to elevating warranty services, AKKO goes above and beyond by enhancing technical support capabilities. This strategic move allows OEMs to concentrate on the core aspects of their business — launching, selling, and refining their innovative products. AKKO acts as a catalyst, streamlining the entire after-sales experience for emerging OEMs and fostering their growth in the competitive US market.
With the release of AKKO TechPro™, AKKO has reaffirmed its commitment to fostering innovation in today’s products and those of the future. By pushing the boundaries of consumer technology, AKKO continues to make strides in improving lives through its unwavering dedication to excellence in after-sales support and product innovation.
“With the launch of our AI-powered support bot, AKKO reaffirms its commitment to revolutionizing the customer support landscape,” said Jared Brier, Co-Founder of AKKO. “This innovative solution integrates cutting-edge technology, harnessing the power of AI to provide instant, accurate, and round-the-clock tech support for our users.”
The AI bot boasts an impressive repertoire of capabilities, enabling users to seek assistance for a diverse array of issues, from frozen computer screens to connectivity problems with Bluetooth headphones, and a slew of other common issues with smartphones, tablets, smart TVs, and more. By leveraging the advancements in AI, AKKO ensures that customers experience seamless and efficient troubleshooting, eliminating wait times as well as the confusion, frustration, and inconsistencies typically associated with traditional technical support channels.
“As a company that continually evolves to meet our users’ needs, the AI-driven support bot is a natural progression in our commitment to providing unparalleled service,” added Brier. “The transformational capabilities of this technology, cultivated throughout 2023, have allowed us to offer immediate, accurate, and continuously improving support, available at any time, empowering our users with reliable assistance whenever they need it.”
AKKO’s commitment to leveraging AI to enhance customer support extends beyond revolutionizing the tech assistance landscape; it also manifests in their dedication to providing innovative, customized solutions through white labeled and branded portals for their partners.
AKKO’s versatile approach caters to the diverse needs of their partners, ensuring seamless integration and optimal performance across various industries. Whether partnering with OEMs, MVNOs, ISPs, ecommerce platforms, fintechs, or other high-touch verticals, AKKO delivers tailored solutions that empower clients and partners alike. The introduction of AKKO TechPro™ further exemplifies their commitment, serving as a support tool within the AKKO platform for users and slated for wider public availability in 2024. This forward-thinking strategy not only enhances customer experiences but also positions AKKO as a leader in delivering cutting-edge solutions across a broad spectrum of sectors.
Learn more about AKKO TechPro™ here.
Are you a business interested in how AKKO TechPro™ can help your customers? Click here.
About AKKO
AKKO is the industry-leading and top-rated device insurer in the United States, delivering exceptional protection paired with customer service that truly cares – keeping the world going with the things they can’t go without.
